In-house average weekday ridership for May was 2,580, up by 15.74% from last year. Supplemental providers average weekday ridership was 240, up by 10.47%. Combined in-house and supplemental providers average weekday ridership was 2,819, up by 15.28%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 141,771 boardings, up 23.37% as compared to the same time period in fiscal year 2021.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 94.81% for May. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 96.03%. On-time performance for trips with a desired arrival time was 64.59% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 90.48% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of May, Handi-Van operated 61,082 trips including 4,648 trips that were longer than one hour in trip time. The analysis found that 78.96% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 304 or 0.50% of all trips were more than 15 minutes longer than comparable fixed-route trips.
Average vehicle availability was 85.35% for May.
| May FY2022 |
May FY2021 |
May FY2019 Pre-COVID |
% Change FY 21 to 22 |
11 Month FY2022 |
11 Month FY2021 |
11 Month FY2019 Pre-COVID |
% Change FY 21 to 22 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 73,908 | 63,702 | 104,730 | 16.02% | 748,477 | 606,706 | 1,099,610 | 23.37% | 1,197,533 | |
| Average Weekday Ridership | 2,819 | 2,446 | 3,878 | 15.28% | 2,611 | 2,130 | 3,862 | 22.57% | 3,856 | |
| Unique Riders During the Month | 4,873 | 4,409 | 5,922 | 10.52% | 4,596 | 3,925 | 5,813 | 17.08% | 5,810 | |
| Cost per Revenue Hour | $104.26 | $104.16 | $88.08 | 0.10% | $105.40 | $107.74 | $87.39 | -2.17% | $87.76 | <= $90 |
| Cost per Passenger Trip | $52.42 | $57.19 | $39.20 | -8.34% | $55.45 | $63.15 | $39.51 | -12.18% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.08 | $7.02 | $5.88 | 0.85% | $7.11 | $7.32 | $5.85 | -2.91% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 1.99 | 1.82 | 2.25 | 9.20% | 1.90 | 1.71 | 2.21 | 11.40% | 2.22 | >= 2.2 |
| Farebox Recovery | 3.08% | 2.86% | 4.26% | 0.22% | 3.00% | 2.69% | 4.31% | 0.31% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 79.35% | 78.54% | 75.45% | 0.81% | 78.54% | 77.96% | 75.89% | 0.58% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 1.21% | 1.35% | 1.98% | -0.13% | 1.33% | 1.62% | 2.14% | -0.29% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.02% | 0.06% | 0.12% | -0.03% | 0.05% | 0.08% | 0.12% | -0.03% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 94.81% | 96.19% | 86.14% | -1.38% | 95.50% | 96.57% | 87.99% | -1.07% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 96.03% | 97.54% | 88.12% | -1.51% | 96.84% | 98.19% | 90.13% | -1.35% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.18% | 0.02% | 1.16% | 0.16% | 0.09% | 0.03% | 0.79% | 0.06% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 64.59% | 64.76% | 60.24% | -0.16% | 66.03% | 64.02% | 60.71% | 2.01% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 78.96% | 76.06% | 67.13% | 2.90% | 81.32% | 85.52% | 68.58% | -4.20% | 68.69% | 50% |
| Excessive Trip Length | 0.50% | 0.12% | 1.71% | 0.37% | 0.33% | 0.10% | 1.40% | 0.23% | 1.40% | 1% |
| No Show / Late Cancellation Rate | 6.16% | 6.76% | 6.95% | -0.60% | 6.68% | 8.13% | 6.92% | -1.45% | 6.92% | < 5% |
| Advance Cancellation Rate | 19.39% | 19.32% | 22.65% | 0.08% | 19.72% | 20.15% | 23.15% | -0.44% | 23.11% | < 15% |
| Missed Trip Rate | 0.22% | 0.10% | 0.40% | 0.12% | 0.14% | 0.07% | 0.28% | 0.08% | 0.27% | < 0.5% |
| Complaints per 1,000 Trips | 1.49 | 1.39 | 1.95 | 7.02% | 1.22 | 1.17 | 1.57 | 4.60% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 91.85% | 93.33% | 41.59% | -1.48% | 94.67% | 98.10% | 50.94% | -3.43% | 50.30% | 95% |
| Vehicle Availability | 85.35% | 89.67% | 81.74% | -4.32% | 88.02% | 90.73% | 86.37% | -2.71% | 86.16% | >= 80% |
